All returns must be pre-approved, and may be subject to a 25% restocking fee. FREIGHT CHARGES ARE NOT REFUNDABLE.
Most items may be returned if they are in the original, unopened packaging, but could be subject to a 25% restocking fee.
Returns must be requested within 14 days of the customer's receipt of the item.
MAKE SURE YOUR ORDER IS CORRECT AND YOU KNOW WHAT YOU ARE BUYING.
Please contact us (303) 567-2540 with any questions or concerns.
We will work with you on size issues or complex rigging issues.
All returns require a Return Authorization number (RA#) and must be returned within 30-days of purchase.
(303) 567-2540, Monday-Friday (9-5) MST for a RA#. Include the RA# on
the outside of the box as well as on the paper inside.
PLEASE READ THE
FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS
All users of this site agree that access to and use of this
site are subject to the following terms and conditions and other
applicable law. If you do not agree to these terms and conditions,
please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of OmniProGear, Inc.. The collective work includes works that are licensed to OmniProGear, Inc.. Copyright 2012, OmniProGear, Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with OmniProGear, Inc. or purchasing OmniProGear, Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with OmniProGear, Inc. or to purchase OmniProGear, Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by OmniProGear, Inc.. You further agree not to change or delete any proprietary notices from materials downloaded from the site.Trademarks
All trademarks, service marks and trade names of OmniProGear, Inc. used in the site are trademarks or registered trademarks of OmniProGear, Inc.Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, OmniProGear, Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. OmniProGear, Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. OmniProGear, Inc. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.Product Warranty
All Petzl Products are guaranteed for three years against any faults
in materials or manufacturing. Limitations of the guarantee are as
follows: normal wear and tear, modifications, improper storage, or
corrosion. Equally excluded from the guarantee is damage due to
accidents, negligence and uses for which the product was not designed.
Petzl America will repair or replace defective merchandise at its
Any products that are not functioning due to a manufacturing defect
or flaw in materials and are within the three-year warranty window fall
under the warranty. Excluded from the warranty are normal wear (such as
helmet damage due to impact) and user neglect or abuse including, but
not limited to: corrosion, improper care and cleaning, damage due to use
for which the product was not designed, and equipment abuse.
Petzl's policy is to repair or replace product; credit is awarded only in exceptional circumstances.
If the product manufacture date falls outside the three-year
guarantee limit, or if the damage is due to user neglect or improper
usage, the Warranty Department will contact you to discuss repair
options and possible charges. You will not be charged without your
The Petzl warranty is null and void if the product has been modified
or altered in any way, including, but not limited to: removal of a
harness’s identification tags, helmets with stickers or marked with a
marking pen, etc.
Petzl's Warranty Procedure
All warranty determinations will be made by Petzl's After Sales
Service department. A Return Authorization (RA) number is required for
all returns. Products sent to Petzl without the proper RA number may be
returned to the sender.
Every Petzl product is marked with a manufacturing date on it. Using
this date, our After Sales Service staff will determine if a particular
product is within the warranty window. If it is, Petzl America will
perform any necessary repairs or replacements at no charge to you. If it
is repairable, we will repair and return it as soon as possible. Items
that cannot be economically repaired will be replaced.
Please follow these directions if you wish to send Petzl something for Warranty evaluation:
- Email Petzl’s Warranty & Returns department (firstname.lastname@example.org)
with the name of the product, a brief description of the trouble you
are having and your contact information (name, shipping address and
- We will respond
to you within 2 business days with either troubleshooting tips or a
Return Authorization number and an address to send your return to. This
RA # is valid for one month from the date of issue.
- Ship us the
product in question, with the RA number clearly marked on the outside of
the package. Petzl America does not cover shipping costs to return
defective product but will cover costs to transport repaired or replaced
product to you.
- Within 2
business days of receipt of the product, we will make a warranty/repair
evaluation and contact you with our findings to discuss options and
inform you about the turnaround time.
Limitation of Liability
OmniProGear, Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if OmniProGear, Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a OmniProGear, Inc. product is mistakenly listed at an incorrect price, OmniProGear, Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. OmniProGear, Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, OmniProGear, Inc. shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by OmniProGear, Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
OmniProGear, Inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to OmniProGear, Inc..
Your use of this site shall be governed in all respects by the laws of the state of Colorado, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of OmniProGear, Inc. products) shall be in the county courts located in Clear Creek County Colorado or state or federal courts located in Denver County Colorado. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of OmniProGear, Inc. products) must be commenced within one (1) year after the claim or cause of action arises. OmniProGear, Inc.'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. OmniProGear, Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a OmniProGear, Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
OmniProGear, Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, OmniProGear, Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, OmniProGear, Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to OmniProGear, Inc. in its sole discretion.
You agree to indemnify, defend, and hold harmless OmniProGear, Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, OmniProGear, Inc. may link to sites operated by third parties. However, even if the third party is affiliated with OmniProGear, Inc., OmniProGear, Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of OmniProGear, Inc.. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, OmniProGear, Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Our Free Freight Promotions do not apply to items that are on sale, clearance or close-out, or otherwise being sold at a reduced price, to items that are being purchased with the use of a coupon or other discount, or to items that individually weigh ten pounds or more. We reserve the right to change carriers from the customer selected carrier shipping method.